FAQs & Return Policy

FAQ'S

How can I contact Bridal Babes?

You can contact us by email at hello@bridalbabes.co, through our chat feature on BridalBabes.co or on our social media channels through direct message.

When should I purchase my bridesmaid gown?

Due to carrier delays, returns, restocks, alterations (made at the client's expense), we strongly recommend purchasing 6-9 months in advance of your event date. Our quick ship collection is a great option for those purchasing 3 months or less prior to event date.

How do I set up a custom page for my bridesmaids to purchase the dress and/or shoes I selected?

Please book a virtual consultation which includes a 30 minute styling session, custom bridesmaid purchasing page, and swatches (as needed) here.

Can you assist me in finding a bridesmaid dress and/or shoes?

Yes, please take a look at our consultation options here. We offer virtual options only.

What is your return policy?

We will issue a full store credit (not including shipping) for unworn merchandise returned within 7 business days of delivery. If we find any defects on the merchandise, there are signs of wear, or if it is outside of the return window, we reserve the right to not accept your return.

To process your return, please email customerservice@bridalbabes.co with your name and order number and we will send you the necessary shipping information. Customers are responsible for return shipping costs. Customers are only allowed one store credit per paid order. (items redeemed with the use of store credit are excluded from this policy and are not subject to return)

This does not apply to Signature Collection dresses which are made-to-order and final sale. Items on sale, t-shirts, accessories, consultations, swatches and catalogues are also final sale.

I'm excited to receive my order, can you tell me when it will ship?

Orders with Ground Shipping typically take between 5 to 7 business days to be shipped. However, some of our dresses are custom designed or special ordered. Please check the product page for more details on processing which is in addition to shipping. If you have questions about your order status, please email customerservice@bridalbabes.co.

Can I cancel my order?

We do not accept cancellations due to the automatic processing and fulfillment of your order.

What if my item is delayed?

Due to shipping carrier delays and the pandemic, we cannot guarantee shipping timeframes. If you need an item expedited or by a certain date, please notify our customer service team at: customerservice@bridalbabes.co . Please notify us prior to purchasing.

I ordered a pre-order item. When will I receive it?

Estimated timeframes for pre-orders are mentioned on the page. If you need an update on timing, please reach out to customerservice@bridalbabes.co . We strongly recommend purchasing 6-9 months prior to your wedding.