FAQs & Return Policy

Due to carrier delays, returns, restocks, alterations (made at the client's expense), we strongly recommend purchasing 6-9 months in advance of your event date. Our quick ship collection is a great option for those purchasing 3 months or less prior to event date.

Please purchase as a group to ensure orders are delivered at the same time. If orders are placed individually, they may be delivered at different times due to inventory and availability.

We look forward to speaking with you!! Please book a virtual consultation which includes a 30 minute styling session, custom bridesmaid purchasing page, and swatches (as needed) here.

We recommend virtual consultation to learn more about the purchasing process, taking measurements, using the size chart, selecting a style and more.

We will issue a full store credit (not including shipping) for unworn merchandise returned within 7 business days of delivery.

If we find any defects on the merchandise, there are signs of wear, odors (perfume, smoke, etc), or if it is outside of the return window, we reserve the right to not accept your return. (We are not responsible for return shipping on items that do not pass inspection)

All evening gowns must be returned in their original packaging with the product tag attached to the dress.

To process your return, please email customerservice@bridalbabes.co with your name and order number and we will send you the necessary shipping information. Customers are responsible for return shipping costs. Customers are only allowed one store credit per paid order. (items redeemed with the use of store credit are excluded from this policy and are not subject to return)

This does not apply to Signature Collection dresses which are made-to-order and final sale. Items on sale, t-shirts, accessories, consultations, swatches and catalogues are also final sale.

Please check the product page for more details on processing which is in addition to shipping. The majority of our orders take up to 3 weeks for production. Orders with Ground Shipping typically take between 5 to 7 business days to be shipped after production. However, some of our dresses are custom designed or special ordered which take additional time for production.

If you are looking for a dress that will ship quickly, please look at our quick ship collection here.

If you have questions about your order status, please email customerservice@bridalbabes.co.

We will issue a full store credit (not including shipping) for unworn merchandise returned within 7 business days of delivery.
If we find any defects on the merchandise, there are signs of wear, odors (perfume, smoke, etc), or if it is outside of the return window, we reserve the right to not accept your return. Any unacceptable returns will be shipped back to you.
All products must be returned in their original packaging with the product tag attached to the dress. Customers are responsible for return shipping costs. Customers are only allowed one store credit or one exchange per paid order. For example, items redeemed with the use of store credit or by exchange are excluded from this policy and are not subject to return. The returns process can take up to 30 days after the returned item is received.
Customers are responsible for return shipping costs. Customers are only allowed one store credit per paid order. (items redeemed with the use of store credit are excluded from this policy and are not subject to return)
To process your return, please use our returns portal. Do not include BB when entering your order number. https://bridalbabes.returnlogic.com
This does not apply to Signature Collection dresses which are made-to-order and final sale. Items on sale, t-shirts, accessories, consultations, swatches, subscription boxes and catalogues are also final sale.

YOUR FREQUENTLY ASKED QUESTIONS ARE ANSWERED HERE!