FAQs & Return Policy
- You can contact us by email at firstname.lastname@example.org, through our chat feature on BridalBabes.co or on our social media channels through direct message.
- Email email@example.com to set up a custom purchasing page for your bridesmaids.
- Yes, please take a look at our consultation options here. We offer virtual options only.
- Orders with Ground Shipping typically take between 5 to 7 business days to be shipped. However, some of our dresses are custom designed or special ordered. Please check the product page for more details on processing which is in addition to shipping. If you have questions about your order status, please email firstname.lastname@example.org.
- We do not accept cancellations due to the automatic processing and fulfillment of your order.
To process your return, please email email@example.com with your name and order number and we will send you the necessary shipping information. Customers are responsible for return shipping costs. Customers are only allowed one store credit per paid order. (items redeemed with the use of store credit are excluded from this policy and are not subject to return)
This does not apply to Signature Collection dresses which are made-to-order and final sale. Items on sale, t-shirts, accessories, consultations, swatches and catalogues are also final sale.
What if my item is damaged?
If an item is damaged, please notify our customer service team within 7 business days of receipt at: firstname.lastname@example.org. Please include your order number and a photo of the damage. Any damaged items returned after this point, will not be accepted.
What if my item is delayed?
Due to shipping carrier delays and the pandemic, we cannot guarantee shipping timeframes. If you need an item expedited or by a certain date, please notify our customer service team at: email@example.com. Please notify us prior to purchasing.