FAQs & Return Policy
FAQ'S
How can I contact Bridal Babes?
You can contact us by email at hello@bridalbabes.co, through our chat feature on BridalBabes.co or on our social media channels through direct message.
How do I set up a custom page for my bridesmaids to purchase the dress and/or shoes I selected?
Email concierge@bridalbabes.co to set up a custom purchasing page for your bridesmaids.
Can you assist me in finding a bridesmaid dress and/or shoes?
Yes, please take a look at our consultation options here. We offer virtual options only.
I'm excited to receive my order, can you tell me when it will ship?
Orders with Ground Shipping typically take between 5 to 7 business days to be shipped. However, some of our dresses are custom designed or special ordered. Please check the product page for more details on processing which is in addition to shipping. If you have questions about your order status, please email
customerservice@bridalbabes.co.
Our Return Policy
We hope you love your purchase. However, if you're unsatisfied we will issue a full store credit (not including shipping) for unworn merchandise returned within 7 business days of delivery. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return.
To process your return, please email customerservice@bridalbabes.co and we will send you the necessary shipping information. Customers are responsible for return shipping costs.
Customers are only allowed one store credit exchange per paid order.
This does not apply to Signature Collection dresses which are made-to-order and final sale. Items on sale, tees, accessories, consultations, and catalogues are also final sale.